Questions about using Skillyte, signing in, your account or your child's data? Start with the answers below, or write to us directly.
Please never share your password or verification code with anyone, including Skillyte staff.
Check that your mobile number was entered correctly and that you have network coverage. Wait one minute, then ask for a new code. If it still does not arrive, contact us and tell us the number you registered with.
Contact us using the phone number or email address registered on your account. We will check that it is really you before we change anything.
Open the app and go to [Profile > Language], then choose the language you want to learn in.
Update Skillyte to the latest version and restart it. If the problem continues, write to us with your phone model, your Android or iOS version, the app version, what happened, and a screenshot if you can.
You can delete your account from inside the app, or from our website even if the app is no longer installed.
Go to Delete my accountWrite to us at [privacy contact email]. We can help you see, correct or delete your child's information, or withdraw your consent.
Read our Privacy PolicyWe would like to hear from you. Write to [contact email] and tell us about your organisation and the young people you work with.
Write to our Grievance Officer at [grievance email]. Our Privacy Policy explains how to reach us and what to expect.